Managed IT Services
MANAGED IT SERVICES

WHAT IS A MANAGED IT SERVICE & HOW CAN IT BENEFIT YOU?

At Canndoo we pride ourselves on being able to tailor our services to meet the specific requirements of each of our customers.

Our range of Managed IT Services allows you to make the best use of IT in your business within available budgets. Canndoo offers flexiblity in its approach, we can undertake a full outsource of your IT or work alongside your existing teams and service providers. Canndoo can be your single point of call.

Our Managed IT services include:

Managed IT Services

SERVICE DESK

It has never been more important to ensure that the IT Infrastructure of our customers is managed to perfection. We understand how dependent a business on its computer systems and we pride ourselves on ensuring there availability.

The Service Desk provides a scalable first line of support to all our customers. It ensures that through a comprehensive service level agreement critical support and service delivery is managed effectively enabling us to provide the exact service required professionally and efficiently.

INFRASTRUCTURE MANAGEMENT

Business owners and managers have tough choices to make when figuring out where and how to spend money on computer systems and services that enable their business to run.

Canndoo offer a cost effective solution to this problem. We provide a service to manage the day to day running of your companies IT services at a fraction of the cost of employing a full IT department. You have the benefit of choosing a fully managed service tailored to suit your needs.

REMOTE SUPPORT

Remote support allows for quick resolution to issues.

Remote support in many cases can provide a fast and efficient resolution to many issues. It might be an application not working properly, software maintenance or a little training and advice. Remote support saves time that would normally be wasted waiting around for a technician to arrive on site.

BACKUP MANAGEMENT

Many businesses leave their critical business systems to run without a backup service in place. Backups are a neccessity.

Business systems quite happily run for days, weeks and months with out any problems. Then that fateful day comes along when something happens. It might be a disk crash, it might be a fire, it might be a virus, how do you recover? The easiest way is to recover your systems is from a backup, this is by far the cheapest way and in many cases the only way to recover. Can you afford to lose your data? Canndoo can provide a fully managed offsite backup and recovery service tailored to your specific needs.

SOFTWARE & APPLICATION SUPPORT

Software and applications that drive you business forward are critical for success.

Canndoo will look at the software and applications you have running within your business an tailor a support service to suit.

HARDWARE SUPPORT

Hardware faults can cause serious disruption to any business

Canndoo can offer a number of different hardware support agreements. Following an inventory assessment we can tailor a support package to best suit the needs of your business.

USER SUPPORT

Users need help sometimes and don't know where to turn.

With our knowledge and expertise in this area we can guide, advise and help users when problems arise. They can take comfort that we are just a phone call away.

THIRD PARTY MANAGEMENT

Getting third party suppliers to resolve issues can be difficult.

Canndoo can manage the relationship between your company and suppliers of IT related services and goods. Sometimes it can be time consuming and difficult to resolve issues when other partys will not take responsibility. Our experience and expertise can manage and develop these relationships leaving you to free to run your business.

WEBSITE & EMAIL HOSTING

Give your company a presence on the internet

Canndoo can offer a range of website and email hositing services as part of our Managed IT Solutions.